My client a leading CRM company in Dubai working for top luxury retail brands, is looking for a Brand Ambassador to join their team in Dubai. You will conduct inbound / outbound calls, handle emails and whatsapp, whilst understanding client’s customer care philosophy and correctly interpreting customers’ comments. Below more details:
- Have the brand culture and knowledge to respond with service excellence to all types of questions
- Handle inbound / outbound requests via multiple channels (social media, phone, emai).
- Provide expert answers to customer requests on product related enquiries.
- Respond to after-sales related enquiries and coordinate with boutiques or workshops when needed.
- Handle client complaints, investigate source of complaint and assist in finding best solutions for client.
- Generate reservations, sales lead and boutique appointments.
- Transfer calls / e-mails to the appropriate department as needed and follow up until closure.
- Collect and handle personal information with care and respect (confidentiality).
- Capture all contacts accurately and consistently on client software and activity sheets.
- Have the knowledge of scripts / templates / processes and tools to get the right information to best respond to the clients’ requests
- Continuously keep updated on new products, services, policies etc.
- University or College Degree
- Experience Required: E-commerce, Social Media[Chat, WhatsApp, social Network], Contact Center, Customer Service [Within UAE].
- Excellent English / Arabic language skills (written and oral)
- Highly Active listening skills
- Team spirit
Salary: AED 7,000/month (all inclusive).
Working Hours: 2 shifts: either 10am – 7pm or 1pm – 10pm.
Working Days: The Relation Center opens 7/7 and each Ambassadors gets to have 2 days off per week, but not necessarily a weekend (Friday/Saturday). Always on rotation, so days off on weekends (Friday/Saturday) is given equally to all Ambassadors.
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