My client a leading CRM company in Dubai working for top luxury retail brands, is looking for a Brand Ambassador to join their team in Dubai. You will conduct inbound / outbound calls, handle emails and whatsapp, whilst understanding client’s customer care philosophy and correctly interpreting customers’ comments. Below more details:
- Have the brand culture and knowledge to respond with service excellence to all types of questions
- Handle inbound / outbound requests via multiple channels (social media, phone, emai).
- Provide expert answers to customer requests on product related enquiries.
- Respond to after-sales related enquiries and coordinate with boutiques or workshops when needed.
- Handle client complaints, investigate source of complaint and assist in finding best solutions for client.
- Generate reservations, sales lead and boutique appointments.
- Transfer calls / e-mails to the appropriate department as needed and follow up until closure.
- Collect and handle personal information with care and respect (confidentiality).
- Capture all contacts accurately and consistently on client software and activity sheets.
- Have the knowledge of scripts / templates / processes and tools to get the right information to best respond to the clients’ requests
- Continuously keep updated on new products, services, policies etc.
- University or College Degree
- Experience Required: E-commerce, Social Media[Chat, WhatsApp, social Network], Contact Center, Customer Service [Within UAE].
- Excellent English / Arabic language skills (written and oral)
- Highly Active listening skills
- Team spirit
Salary: AED 7,000/month (all inclusive).
Working Hours: 2 shifts: either 10am – 7pm or 1pm – 10pm.
Working Days: The Relation Center opens 7/7 and each Ambassadors gets to have 2 days off per week, but not necessarily a weekend (Friday/Saturday). Always on rotation, so days off on weekends (Friday/Saturday) is given equally to all Ambassadors.
To apply for this job email your details to email@example.com
CareerDubai is one of the most trusted recruitment agencies in Dubai. We have been in Recruitment business in Dubai since 2004 and known to deliver results, nothing less than those expensive executive search agencies but at a much more reasonable fee. We have instant access to a global talent pool, bringing highest calibre of candidates with sought after skills and world class experience.