Overview

My client is a Saudi sports, fitness and wellness company built with an unrivaled team to reinforce new standards in the sports industry in KSA. They are currently looking for a General Manager to manage their team in Jeddah. Reporting to CEO you will manage the day to day operations of the club and build a high quality, motivated team of trainers and front of house staff to deliver a first class member experience. Below main duties:

Operations

  • Oversees all aspects of the day to day operation of the club, including daily operational and cleaning walk rounds
  • Ensure the club and all gym equipment is always well maintained, clean, safe and complaint with brand standards
  • Manage employee rotation ensuring adequate cover is always in place
  • Support with project management elements of the new club
  • In charge of both the top and bottom lines of the P&L
  • Responsible for the completion of some administrative tasks and reports
  • Maintain financial records and other records required by law
  • Ensure club compliance with health and safety legislation

Member Satisfaction

  • Ensure members have an excellent, memorable customer experience with each and every visit
  • Deal with member issues and complaints in a professional manner

Business performance

  • Overall responsibility for delivering all club commercial targets
  • Manage daily sales reporting to ensure the club sales targets and KPIs are achieved
  • Drive new member sales initiatives through sales planning, in-reach and outreach activity
  • Evaluate and develop club fitness product offering including group exercise
  • Oversee key club ancillary lines, ensuring revenue targets are achieved & costs controlled
  • Work with the marketing team to deliver quality local social content

Staff management & development

  • Recruit, coach, develop, support and inspire a team of fitness trainers and front of house staff to deliver operational efficiency at all times, with the ultimate goal of ensuring a first-class member service
  • Create a fun environment for team members and members and instill a strong sense of community (social events, club challenges, )

REQUIREMENTS

  • Operational experience within a customer facing environment, preferably from a luxury hotel background.
  • Management experience and exposure to leading, coaching, developing and supporting high performing fitness teams.
  • New opening and pre-sales experience is highly desirable
  • Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, labor management and facilities maintenance
  • Strong sales and customer service skills with proven results
  • Excellent communication skills with the willingness to be approachable to members & staff and a genuine interest in tackling & resolving member issues
  • Outgoing, engaging, fun personality with a hands-on approach to leadership and ‘ownership’ mentality
  • In depth knowledge of health and safety guidelines and regulations
  • Demanding and challenging environment where one is required to work as part of a team and also individually
  • The role requires flexibility in regards to club placement and club changes as per management discretion
  • “Early” and “late” shifts are part of the role, as well as some weekend work

About CareerSaudia

CareerSaudia (A Service by CareerDubai) is an Executive Search & Recruitment Services focused on KSA based clients looking to hire Saudis and Expats. We have been in offering our Recruitment services to some top brands in KSA and known to deliver results. Our mission is to help our customers source and hire the most qualified professionals and to provide those professionals with the best job opportunities in their respective fields. Our specialty focus and exposure to highly skilled professional communities enable employers to reach hard-to-find, experienced and qualified candidates. We have instant access to local and global talent pool, bringing highest calibre of candidates with sought after skills and world class experience.