Website CareerSaudia
My client is a Saudi sports, fitness and wellness company built with an unrivaled team to reinforce new standards in the sports industry in KSA. They are currently looking for a General Manager to manage their team in Jeddah. Reporting to CEO you will manage the day to day operations of the club and build a high quality, motivated team of trainers and front of house staff to deliver a first class member experience. Below main duties:
Operations
- Oversees all aspects of the day to day operation of the club, including daily operational and cleaning walk rounds
- Ensure the club and all gym equipment is always well maintained, clean, safe and complaint with brand standards
- Manage employee rotation ensuring adequate cover is always in place
- Support with project management elements of the new club
- In charge of both the top and bottom lines of the P&L
- Responsible for the completion of some administrative tasks and reports
- Maintain financial records and other records required by law
- Ensure club compliance with health and safety legislation
Member Satisfaction
- Ensure members have an excellent, memorable customer experience with each and every visit
- Deal with member issues and complaints in a professional manner
Business performance
- Overall responsibility for delivering all club commercial targets
- Manage daily sales reporting to ensure the club sales targets and KPIs are achieved
- Drive new member sales initiatives through sales planning, in-reach and outreach activity
- Evaluate and develop club fitness product offering including group exercise
- Oversee key club ancillary lines, ensuring revenue targets are achieved & costs controlled
- Work with the marketing team to deliver quality local social content
Staff management & development
- Recruit, coach, develop, support and inspire a team of fitness trainers and front of house staff to deliver operational efficiency at all times, with the ultimate goal of ensuring a first-class member service
- Create a fun environment for team members and members and instill a strong sense of community (social events, club challenges, )
REQUIREMENTS
- Operational experience within a customer facing environment, preferably from a luxury hotel background.
- Management experience and exposure to leading, coaching, developing and supporting high performing fitness teams.
- New opening and pre-sales experience is highly desirable
- Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, labor management and facilities maintenance
- Strong sales and customer service skills with proven results
- Excellent communication skills with the willingness to be approachable to members & staff and a genuine interest in tackling & resolving member issues
- Outgoing, engaging, fun personality with a hands-on approach to leadership and ‘ownership’ mentality
- In depth knowledge of health and safety guidelines and regulations
- Demanding and challenging environment where one is required to work as part of a team and also individually
- The role requires flexibility in regards to club placement and club changes as per management discretion
- “Early” and “late” shifts are part of the role, as well as some weekend work